Nightmare Upgrade to Office 2007

Back in January I bought my spiffy new Dell Inspiron. I love the laptop, but I'm having software issues.

The laptop came with Office 2003 Small Business Edition. Along with that, it qualified for an upgrade to Office 2007, but that has to be redeemed through a special website.

I've been trying to redeem that upgrade since January 12th, with no luck.

I've tried the online form, the phone number, and the email address. I've called Dell several times, I've called Microsoft, and I've called the 3rd party company who is handling the upgrade redemption process. No luck.

For some reason, nobody can find my Certificate of Authenticity in the upgrade system. It appears that my copy of Office 2003 doesn't exist in the appropriate database. What a load!

We'll see how it goes. Maybe I can get somebody to fix this mess.